I've tried so many different things in the last 2 days that my head is spinning. I tried switching to another user, but she's the only user defined on the laptop so that's all I could pick. Alt-Ctrl-Del brings up the screen to lock the computer, switch user, restart, etc. Pressing the Windows key doesn't bring up the Start menu.
The screen was black, the mouse pointer is visible and I can move it, but can't actually do anything. My wife's Acer Aspire E15 (model N15Q1) bit the dust a few days ago.
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